General
biletarnica.ba provides a sales system for sales and administration of event tickets and related products (hereafter: biletarnica.ba). Those who use the sales system are biletarnica.ba customers (hereafter: Customer). Customers are fully responsible for their events and biletarnica.ba is only the technical supplier of the system. All questions regarding the events and or the customers’ privacy policy are addressed directly to the respective Customer.

Collection of personal data
biletarnica.ba collects personal information in connection to the purchase of tickets for events or products where a Customer uses the biletarnica.ba and when you contact us via e-mail or social media.

Usage of personal data
biletarnica.ba stores personal data on behalf of the Customer and processes it in accordance with applicable legislation. This means that biletarnica.ba protects the personal data stored in the system and that you always have the right to contact biletarnica.ba for information about which of your personal data is stored. The policy explains how biletarnica.ba processes your personal information when you use the sales system via biletarnica.ba or the Customer’s own website.
Different Customers are responsible for different events, which means that Different Customers are responsible for your personal information depending on which event tickets and products you buy.
biletarnica.ba processes the personal information you provide in connection with the use of the system or contact us, the information may be name, e-mail address, telephone number, address details, date of birth, social security number, card details or other information that you provide in connection to buying the ticket or other communication with biletarnica.ba.

Who is responsible for your personal data?
biletarnica.ba is a personal data assistant and is responsible on behalf of the Customer (the data controller) for the processing of personal data and that it is done in accordance with current legislation.

Why does biletarnica.ba process personal data?
Your personal data is processed by biletarnica.ba in order to be able to:
fulfill our obligations to you as agreed, for ex. for you to be able to collect your tickets, for you to be able to get your tickets back if you for some reason can’t find them and more.
fulfill our obligations to our Customers in accordance with agreements
manage card and app payments
improve the purchasing process and other services
maintain good customer contact in communication between you and biletarnica.ba
manage repayments of purchases
Who has access to your personal data?
Personal data is processed by biletarnica.ba staff member and by personal data assistants of biletarnica.ba Customers. As long as there is no legal obligation to disclose personal data, they will not be disclosed to third parties. biletarnica.ba never discloses or sells personal data for marketing purposes to third parties. Everyone who has access to the data is obliged to only process the data in accordance to the GDPR law No. 49/06.

How long is the personal data stored?
biletarnica.ba stores your personal data for as long as it is required to fulfil the obligations that exist in each case.

Security
biletarnica.ba takes appropriate technical and organizational measures to protect the personal data being processed. The measures provide a level of security that is consistent with the applicable data protection legislation and is appropriate taking into account:
the technical possibilities that exist.
what it would cost to implement the measures.
the specific risks associated with the processing of personal data.
how sensitive the personal data is.
Update of the privacy policy
biletarnica.ba updates this privacy policy on an ongoing basis and the current version is always available on biletarnica.ba
Contact: SARAJEVO-DISK d.o.o., Terezija BB, 71000 Sarajevo
Email: support@biletarnica.ba
This privacy policy applies from July 1st 2022.